AMOI: the agent takes the paperwork, the metalworker stays on site

Context

AMOI works steel, aluminium and stainless steel on Réunion: steel frames, roofs, installation. Geoffrey runs it. In the film, he places the heart of the trade in the manual work on site, and says that in a small firm the paperwork falls back on the owner in the evening and at the weekend.

Since March 2026, Geoffrey has used his agent himself, day to day, for AMOI’s administrative tasks. He keeps control over what is sent.

Setup, since March 2026

1. March 2026

   Started

2. Since

   Daily use, in his tools

Started in March, daily use since.

What was done

The question was to connect the agent to the tools already there, and to give it the transfers that do not call for Geoffrey’s judgement on site.

Trade routines run. Invoices go to his invoicing software. Replies to Google reviews are watched. When the website receives a contact, the agent tells Geoffrey. Supplier invoices are collected from their sites. These routines exist. That does not prove that every run was correct.

A back-office routine

1. Trigger

   a scheduled routine, or a contact received on the website

   ↓→

2. Agent

   reads the inbox, the tool or the site concerned

   ↓→

3. Output

   invoice sent to the invoicing software, Google reviews watched, contact alert

What the agent does, without Geoffrey’s judgement on site.

Beside the routines, Geoffrey gives it one-off requests: invoicing, work on the website, the calendar.

In the film, from 2:26 to 3:33, Geoffrey describes this use. The quotations below are my translation of the film’s French subtitles.

“We can call the agent the way we would call a secretary or a colleague, to pass on orders or to make requests by phone.” (2:34)

“[…] we can, hands-free, while driving, in complete safety, keep talking with our agent.” (2:45)

The support includes the maintenance of the service.

What changed

Use is daily. That says he uses it. It does not say how many minutes the paperwork took him before, or after.

In the film, he places the agent where the trade stops.

“It is the owner who has to deal with it in the evening, at the weekend. In a manual trade, there, AI has its full place.” (3:14)

What the agent saves him has not been timed.

Limits

Prepared work can contain errors and must be reviewed.

The film is published with Geoffrey’s agreement. The employee’s name and the suppliers’ names are not published.

And in mainland France?

This case carries over to an SME in mainland France. The routines do not depend on the place. Invoices go to the invoicing software, Google reviews are watched, and the agent tells the owner when the website has received a contact. The support includes the maintenance of the service. What the case places in Réunion is the trade, the metalwork.

Sources

• Film of Geoffrey, AMOI, 2:26 to 3:33. The quotations are my translation of the film’s French subtitles. Shown on the Agents page.

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